Returns & Exchanges

At Ascend Labs, we want you to be completely satisfied with your purchase. If your new fashion piece doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.

3

Pack and Ship

Securely pack the unworn items with original tags attached and drop the package off at any authorized carrier location.

4

Receive Your Refund

After our quality team inspects the return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing